Returns, Exchanges & Refund Policy
1. Checking Warranty
We offer a 7-day checking warranty. You may return or exchange a product within 7 days if:
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It is defective, damaged, or faulty at the time of delivery.
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It was wrongly sent or does not match the original specifications/advertised description.
To initiate a return or exchange, you must notify us within 3 days of delivery by calling 0326-2586618 & Mail at qafeezway@gmail.com
2. Return & Exchange Eligibility
Products can be returned or exchanged if they meet the following conditions:
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Returned within 7 days for faulty/wrong items, or 14 days for size/color exchange or dissatisfaction.
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Product is unused, unwashed, and in its original packaging with all tags and accessories intact.
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Accompanied by receipt or proof of purchase.
3. Exchange Policy
You may request an exchange for:
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Faulty or damaged items: Must be returned within 7 days of purchase. Replacement will be issued upon receipt and inspection.
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Size exchange: A flat fee of Rs.250 will apply, and only after we receive the original product back.
Products purchased online can also be exchanged at any Qafeezway retail store.
4. Non-Returnable Items
We do not accept returns or exchanges in the following cases:
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Request made outside the allowed time frame (7 or 14 days).
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Product is damaged due to misuse, negligence, or tampering.
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Missing items such as tags, labels, original packing, freebies, or accessories.
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Sale items,
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custom/personalized products,
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perishable goods.
5. Refund Policy
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No cash refunds or money-back guarantees are offered once an order is processed.
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A refund is only applicable if:
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The order is canceled before shipment begins.
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The product is damaged/faulty and cannot be exchanged.
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Refunds are processed to the original payment method within 7–10 business days after inspection.
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You will be notified via email once your refund is approved or denied.
6. How to Initiate a Return or Exchange
To start a return or exchange, contact our customer support at:
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Email: qafeezway@gmail.com
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Phone: 0326-2586618
Include your order number and details of the issue.